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Course Comments

Success achieved for the recent MCA Train the Trainer course!


We recently held a 2 day pilot Train the Trainer programme for Mental Capacity Act Awareness aimed at our Provider partners from services across Northumberland.


The course was attended by service Managers, Trainers and Senior Staff all keen to take this training into their workplaces and improve service delivery leading to positive outcomes for service users and staff alike.


Leigh Waller and Ceinwen Haydon, course facilitators, were overwhelmed by the dedication and commitment shown by those attending and would like to acknowledge the hard work that each person put into the programme – “thank you and well done – it wouldn’t have worked without you!”


The feedback was excellent and we have already planned a further programme to run during 2013 – dates will be advertised in the new LDU Training Catalogue next year.  As a result of the constructive feedback received we have already amended the programme for next year to allow more time between day 1 and day 2.


Here are just a few of the comments received:


“A well structured and delivered course.  Excellent resources provided and opportunity to network with other providers”.


– “Thought the training was excellent in all aspects, trainers delivered all topics well and kept the interest of people…. Thoroughly enjoyed the course and felt I learned a lot and have more confidence in myself and topic”.


– “Overall an excellent course.  A dry topic made interesting and enjoyable, enthusing me to pass on information to others – thank you!  My confidence has increased to deliver this topic – an excellent experience”.


– “As this was a Pilot it was well structured and very relevant – I hope it provided good feedback to the trainers for future sessions.  I now feel confident to deliver a training session to carers and will build on this training for more senior staff”.


– “The course was more interesting and more interactive than I had imagined it to be”.



If you would be interested in attending this course next year please make sure you apply early to avoid disappointment!



Safeguarding Adults (L4) Joint Working and Criminal Investigation Training


A joint training initiative with Northumbria Police has been developed to reinforce the importance of multi agency working and roles and responsibilities within Safeguarding processes, where a crime may have been committed.


Our Police partners have given 110% to this collaborative approach and practitioners have found the course content ‘fantastic’!


We will be rolling this programme out during the 2013/14 year and applications from Band 6 Care Management/Social Work staff are both strongly encouraged and welcomed.


Here are some of the comments already received:


‘Excellent! Very well presented and informative’


– ‘Excellent day of relevant training which will provide practical improvements at work.’


– ‘This was one of the best training sessions I have completed in recent years.’


– ‘ The police investigation processes were very informative and case reviews were very good to evaluate and learn the lessons from.’


– ‘Thought provoking discussions.’


Joint Training Initiative “Welcomed” by housing partners 

We are very keen to work closely with all our Provider Partners across Northumberland to improve knowledge and raise awareness of safeguarding adults which we believe will improve outcomes for service users in the longer term. 


We were therefore delighted when the Care Management Training Team were approached by Homes for Northumberland to develop a specific programme of training for their Housing staff.  This was as a result of their recognition for the need to raise awareness further of a number of issues related to safeguarding that they deal with on a regular basis but for which they had little information or training.  After much discussion and hard work by all parties involved we were pleased to roll out the enhanced training in January and February.


The programme focussed in more depth around issues of vulnerability and the impact on service users.  A key part of the training was looking at the issues associated with Hoarding Behaviours and gaining an understanding of the causes and affects and how housing can offer help and support in partnership with other agencies.  This in particular was well received by those attending and certainly gave a basis from which to explore new and innovative approaches to dealing with the issue in the future.


Another main focus of the training was that which can be learned from Serious Case Reviews which have been published as the result of a vulnerable adults’ death.  Two such cases were reviewed which allowed the opportunity for staff to identify and learn from the mistakes and missed opportunities so that they can think more proactively in their own practice and thus endeavour to ensure such incidents are not repeated.


We were extremely privileged to have on board an ex Detective Chief Inspector from Northumbria Police who was able to provide fascinating insight into the investigation of one of the Serious Case Reviews chosen. 


The programme was very well received as can be evidenced in the statement below made by a senior manager:


I have received some excellent comments about the training especially around the content and the relevance of the training. A number of staff have said it’s the best training they have been on for some time”.


Leigh Waller and Ceinwen Haydon (Trainers) would like to express our thanks to Homes For Northumberland for their continued commitment to improving safeguarding practice within their organisation and to express thanks for the joint working relationship we have developed.  We look forward to working with you further on new opportunities for the future.


Please do not hesitate to contact us in the Team if you have any specific requests for specialist training within your organisation.