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Useful Information

Transforming Care: A National Response to Winterbourne View Hospital


The Department of Health has published its final report in response to the events that took place at Winterbourne View.  It sets out a programme of action to transform services for people with learning disabilities or autism and mental health conditions or behaviours described as challenging.

Any provider of Care and Support services should take time to read this final report.

Read/download the report 


Dignity:  Common Core Principles


“Dignity must be at the heart of all care and support services and should influence how we communicate and listen.  We need to promote a culture of care and support that upholds the dignity of all.” (Skills for care)


The Government, in conjunction with Skills for Care and Skills for Health has published a set of Common Core Principles to support dignity in adult social care.


The Principles can be used to support workforce development for any member of the social care workforce and are relevant to any setting in which care and support is provided.


See the Common Core Principles for Dignity


Duty to Refer 


Merger of the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA) –  Find out what the changes are and how this will affect your recruitment and employment practices.


Home Office – Barring Scheme



Stop Loan Sharks – Illegal Money Lending Team

Does your client:


– Owe money to ‘friends or family’

– Have a cash loan which grows, even with regular repayments?

– Have no or little paperwork relating to this loan?

– Still have their bank or benefit cards, or have they been taken as ‘security’ against a loan?

– Seem scared, frightened or intimidated by the person who gave the loan?



What you can do if you think your client is using a Loan Shark;


– Ask THEM to report the information directly to the Stop Loan Shark team

– YOU TOO can also pass on any details, without breaking confidentiality

– REMEMBER the loan is illegal and, after prosecution, probably does not have to be paid back – but we need to know about it


Call:     0300 555 2222

(local rate call, including inclusive minutes from mobiles)






Text:     loan (space) shark (space) + your message to 60003


Any information is given in the strictest of confidence


Many victims see the illegal lender as a friend; yet loan sharks prey on the most vulnerable in society and can be dangerous.


Help us to help your clients in removing loan sharks from communities and showing people safer and cheaper ways to sort out their finances


Please click on the link below to access the “Stop Loan Sharks” Newsletter which includes information about:


Courts and Enforcement round up and the Stop Loan Sharks awards 


Free, confidential advice and support for NHS and Social Care Services!

Would you or your staff feel confident about using your Whistle blowing Policy?


Do they know what it is about and in what circumstances it should be used?


Research has shown that whilst employees know about their Whistle blowing policy, a very small number would feel confident about using it.


In an attempt to raise awareness about Whistle Blowing and to build confidence with the health and social care sector a recent campaign by the Whistleblowing Helpline has been launched.  ‘Bridging the Gap’ aims to encourage staff to speak up about concerns so that steps can be taken to tackle them.


If you want to raise awareness and join the campaign then contact the Whistleblowing Helpline for free posters, leaflets and other resources. 


Whistleblowing Helpline:  08000 724 725